Change of Mind Returns:
We understand that sometimes things don’t work out. If you change your mind about your purchase, please get in touch within 30 days of receiving your order. We’re happy to offer a refund to the original payment method, less any shipping costs and applicable PayPal/Credit Card processing fees. To ensure a smooth return process, please see the conditions below:
- Item Condition: Products must be unopened and in their original packaging. Ensure the items show no signs of wear or use.
- Electrical Relays: For safety and compliance, these must be installed by a licensed electrician.
Faulty or Damaged Items:
If you discover a fault or issue with any of our products, please contact us immediately at [email protected]. We prioritise your satisfaction and will offer to send a replacement or provide the necessary fixes promptly.
Initiating a Return or Exchange:
- Contact Us: To start the return or exchange process, please send an email to [email protected] with your order number and the reason for return or exchange.
- Approval Process: We will review your request and provide instructions on how to proceed with the return.
Please Note:
- Approval Required: All returns and exchanges must be approved by our team.
- Refund Timing: Once we receive and inspect your returned item, please allow a certain period for the refund to be processed.
We’re committed to ensuring that your experience with us is smooth and satisfactory. For any further queries or assistance, feel free to contact our customer support team.
